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Wheelchair Service


The Wheelchair Service is a specialist team of occupational therapists and a service coordinator who provide a comprehensive service for residents within the Great Yarmouth and Waveney area.

Our service aims to aid mobility, independence, wellbeing and quality of life for individuals who have a long-term disability or medical conditions that significantly effects their ability to walk and is likely to limit them for six months or more.

Our clinicians provide thorough assessments to establish the most beneficial wheelchair we can provide within NHS guidelines and eligibility criteria.

Assessments can include postural assessments, pressure relief, alterations and adjustments of NHS wheelchairs to meet specific needs, and reassessment when a patient’s needs and requirements change.

Assessments take place in clinics at Kirkley Mill Health Centre in Lowestoft. Where indicated, assessments can take place within the home.

The service is available between 8:30am to 4:30pm Monday to Friday (excluding bank holidays).


Please note that the service does not provide:

  • Wheelchairs for short-term temporary use of less than six months
  • Outdoor only powered mobility
  • Attendant-operated powered wheelchairs
  • Powered wheelchairs for sole use at work, school, or day centre
  • Wheelchairs/buggies/equipment to manage behaviour or for restraint purposes
  • Some wheelchair/buggy accessories, unless clinically indicated
  • Wheelchairs for transit purposes in care homes
  • Mobility scooters
  • Chairs for children under 36 months


Referrals to the service are though a GP or a health professional. If already known to the service, you can contact us directly.


East Coast Community Access (ECCA): 01493 809977 – our operational hours are 7 days a week, 365 days a year, between 7am and 8pm.

Please note this is not an emergency telephone line. If you need urgent assistance or advice, please contact either your GP or NHS 111.

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