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East Coast Community Healthcare CIC (ECCH) is a staff owned Social Enterprise, providing community based NHS and social care in Norfolk & Suffolk.

We have contracts with the NHS and two County Councils. At least 70,000 people are registered as service users with ECCH.

Why a social enterprise?

We believe the social enterprise model offers us the opportunity to create a more sustainable and flexible organisation, to take charge of our own destiny and make real improvements in services to patients. We are a ‘human’ organisation in every way, most of our funds are spent on staff to care for people and we have an ethos of high quality care, every time.

What makes us different?

ECCH is owned by its employees. Our staff have a stake – and therefore a real say – in how the organisation works. 84% of staff are shareholders - well above average for a social enterprise - and we have two Staff Directors, appointed by their shareholder colleagues, who sit on the Board and shape our business. We also have a Shareholder Council made up of representatives from all departments which is consulted on issues affecting the organisation. For example, shareholders played a key role in the appointment of the current Chair and Non-Executive Directors.

ECCH is a member of Social Enterprise UK

ECCH is a member of Social Enterprise UK, the national body for organisations with a social mission. In 2018 ECCH was a finalist in the UK Social Enterprise Awards for the categories of Health and Social Care Enterprise of the Year and also Employee Engagement.

Employee Ownership Association

ECCH was runner-up Public Service Mutual of the Year at the 2018 UK Employee Ownership Association (EOA) awards. We were also highly commended in the category of Employee Ownership Culture Award.


Gender Pay Gap Report

East Coast Community Healthcare CIC supports the fair treatment and reward of all staff irrespective of gender.

Workforce Race Equality Standard (WRES)

ECCH focusses on embedding a positive approach to equality and diversity and this is reflected and supported in our policies and procedures.