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East Coast Community Access (Referral Hub)

Contact Us

Telephone: 01493 809977

Opening hours: 7:00am – 8:00pm

Opening days: Monday-Sunday (including bank holidays)


What we do:

East Coast Community Access (ECCA) is the central referral and communication hub for ECCH. It is the first point of contact for patients and health professionals, dealing with referral processing, general enquiries, appointment booking, waiting list administration and requests for services for all relevant teams across the organisation. Our operational hours are 7 days a week, 365 days a year, between 7am-8pm.

The ECCA team deals with an average of 3,700 calls weekly, with over 70,000 registered patients.


What happens when you call us:

When calling ECCA, your call will be answered by a member of our trained team. Please be prepared to answer questions about:


  • Which service you require
  • Your demographics including name, date of birth, address and contact details
  • The reason for your call


Providing us with this information will enable us to direct your call to the appropriate service.


Available services:

Adult Speech and Language Therapy

Cardiology/Heart Failure service


Community Diabetes

Community Dietetics

Community Matron

Continence - Adult and Children's Services

District Nursing

Early Supportive Discharge team (ESD-Community Stroke team)

Falls Prevention

MSK Triage

Neurology Direct

Neurology OT

Neurology Physio

North Norfolk Physiotherapy

Occupational Therapy




Primary Care Network

Tissue Viability Service

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