Telephone: 01493 809977
Opening hours: 7:00am – 8:00pm
Opening days: Monday-Sunday (including bank holidays)
What we do:
East Coast Community Access (ECCA) is the central referral and communication hub for ECCH. It is the first point of contact for patients and health professionals, dealing with referral processing, general enquiries, appointment booking, waiting list administration and requests for services for all relevant teams across the organisation. Our operational hours are 7 days a week, 365 days a year, between 7am-8pm.
The ECCA team deals with an average of 3,700 calls weekly, with over 70,000 registered patients.
What happens when you call us:
When calling ECCA, your call will be answered by a member of our trained team. Please be prepared to answer questions about:
Providing us with this information will enable us to direct your call to the appropriate service.
Adult Speech and Language Therapy
Cardiology/Heart Failure service
Continence - Adult and Children's Services
Early Supportive Discharge team (ESD-Community Stroke team)
North Norfolk Physiotherapy
Primary Care Network
Tissue Viability Service