Telephone: 01493 809977
Opening hours: 7:00am – 8:00pm
Opening days: Monday-Sunday (including bank holidays)
What we do:
East Coast Community Access (ECCA) is the central referral and communication hub for ECCH. It is the first point of contact for patients and health professionals, dealing with referral processing, general enquiries, appointment booking, waiting list administration and requests for services for all relevant teams across the organisation. Our operational hours are 7 days a week, 365 days a year, between 7am-8pm.
The ECCA team deals with an average of 3,700 calls weekly, with over 70,000 registered patients.
What happens when you call us:
When calling ECCA, your call will be answered by a member of our trained team. Please be prepared to answer questions about:
Providing us with this information will enable us to direct your call to the appropriate service.
Available services:
Adult Speech and Language Therapy
Cardiology/Heart Failure service
CFS/ME
Community Diabetes
Community Dietetics
Community Matron
Continence - Adult and Children's Services
District Nursing
Early Supportive Discharge team (ESD-Community Stroke team)
Falls Prevention
MSK Triage
Neurology Direct
Neurology OT
Neurology Physio
North Norfolk Physiotherapy
Occupational Therapy
Phlebotomy
Physiotherapy
Podiatry
Primary Care Network
Tissue Viability Service
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