ECCA what we do…
East Coast Community Access (ECCA) is the central referral and communication hub for ECCH. It is the first point of contact for patients and health professionals, dealing with referral processing, general enquiries, appointment booking, waiting list administration and requests for services for all relevant teams across the organisation. Our operational hours are 7 days a week 365 days a year, between 7am-8pm
The ECCA team deals with an average of 3,700 calls weekly, with over 70,000 registered patients.
What happens next…
When calling ECCA your call will be answered by a member of our trained team. Please be prepared to answer the following questions:
Which service do you require?
Your demographics including: name, date of birth, address and contact details.
The reason for your call?
Providing us with this information will enable us to direct your call to the appropriate service.
Tissue Viability Service
Cardiology/Heart Failure Service
North Norfolk Physiotherapy
Primary Care Network
Early Supportive Discharge Team (ESD-Community Stroke team)
Speech and Language Therapy - Adults and Children's services
Continence - Adults and Children's Services