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East Coast Community Access - ECCA

ECCA what we do…

East Coast Community Access (ECCA) is the central referral and communication hub for ECCH. It is the first point of contact for patients and health professionals, dealing with referral processing, general enquiries, appointment booking, waiting list administration and requests for services for all relevant teams across the organisation. Our operational hours are 7 days a week 365 days a year, between 7am-8pm
The ECCA team deals with an average of 3,700 calls weekly, with over 70,000 registered patients.

What happens next…

When calling ECCA your call will be answered by a member of our trained team. Please be prepared to answer the following questions:
Which service do you require?
Your demographics including: name, date of birth, address and contact details.
The reason for your call?
Providing us with this information will enable us to direct your call to the appropriate service.

Available Services:

Tissue Viability Service
Cardiology/Heart Failure Service
North Norfolk Physiotherapy
MSK Triage
Primary Care Network
Community Matron
District Nursing
Community Diabetes
Community Dietetics
Early Supportive Discharge Team (ESD-Community Stroke team)
Speech and Language Therapy - Adults and Children's services
Occupational Therapy
Falls Prevention
Continence - Adults and Children's Services
Neurology Direct
Neurology OT
Neurology Physio