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Patient and Client First


To define who customers are and to recognise the importance of providing a good service by presenting the right behaviours and using appropriate techniques.

 

COURSE CONTENT

  • Delivering excellent customer care
  • The right attitude
  • Key elements of communication
  • Questioning techniques
  • Active listening
  • Professional telephone techniques
  • Assertiveness
  • Handling challenging situations and complaints

COURSE FEES AND CLASS SIZE

Cost per delegate attending course at ECCH: £110

Duration of course: 1 day