Following advice from NHS England, we are cancelling all routine appointments and visits with a focus on protecting those who are most vulnerable in our communities.
We apologise if we cannot currently meet your expectations and sincerely thank you for your patience and support at this difficult time
Please note: a face covering must be worn when attending any ECCH outpatient clinic or appointment. These may be homemade.
Reactive Care within Primary Care Homes (PCH)
We have four reactive care teams working across Great Yarmouth and Waveney. These are split into the four Primary Care Networks:
Great Yarmouth and the Northern Villages
The aim of these teams is to care for patients at home, avoiding the need to admit them to hospital wherever possible.
Evidence shows people recover better in the comfort and familiar surroundings of their own homes.
The teams operate from 8am to 10pm. They work alongside a patient’s own GP within the Primary Care Network to provide intensive, short-term care (up to two weeks). Patients in crisis can be assessed within two hours or 24 hours of referral depending on urgency and, as well as carrying out nursing and re-ablement, the team can organise equipment should the patient need it on a short term loan. They also offer advice and support to family and carers.
Our clinicians use a bespoke mobile working system which delivers up-to-date patient records, including X-ray reports, test results and prescription information, at their fingertips in patients’ homes.
When a case is referred to the reactive element of the Primary Care Network, a triage team made up of health and social care professionals allocates an appropriate professional to provide the initial assessment. They develop and agree with the patient an individual care plan to give them the best chance of recovery, independence and wellbeing at home, ensuring that patients and their family or carers are fully included in the care planning process. The team then oversees the implementation of these plans and undertakes regular reviews to ensure that patients are progressing towards their optimum level of independence and health.
Referral is via a GP or health professional. Once one of our triage team members have had direct contact with the referrer a triage template is completed to identify if the patient is suitable for care at home, in beds with care or intermediate care beds. If the patient is not suitable for this service, advice is given on where support can be found and any steps to ensure the right care for the individual is received will be taken by the team.