Skip to the content

New community services to launch as £207m contract begins

East Coast Community Healthcare (ECCH) will provide extra community services and specialist palliative care to adults across Great Yarmouth and Waveney from Monday (1 April) when a new £207m contract begins.

The five year contract, awarded by NHS Great Yarmouth and Waveney Clinical Commissioning Group (CCG), will see a range of new community health services phased in to improve care for local people and prevent them from having to travel further afield or to an acute hospital for treatment. They include:

  • a new specialist palliative care service, which will be delivered in partnership with St Elizabeth Hospice. The consultant-led service will give patients access to consistent palliative and end of life care as well as a helpline, OneCall, which will be available 24 hours a day, 7 days a week to offer advice and support for patients, families, carers and health professionals. Up to six new specialist palliative care beds will also be provided at Beccles Hospital, with specialist palliative daycare being introduced across Great Yarmouth and Waveney over the term of the contract.


  • An improved diabetes service which provides a one-stop shop for assessment and checks to improve care for patients with diabetes.


  • A new IV service at Beccles Hospital which will allow people to receive intravenous treatments, such as antibiotics, in the community rather than at an acute hospital


  • Enabling several specialist services to be more community focused by basing them in the community, such as dietetics, stoma nurses and pulmonary and cardiac rehabilitation teams, including some heart failure nurses. This means that patients will be able to get more support to manage their own health and wellbeing within the community.


  • Closer working between community teams, GP surgeries and other health and care providers within the Primary Care Networks so that patients and their families can receive joined-up, seamless services.


  • Increased patient input into service provision through public engagement activities and ongoing dialogue with Patient Participation Groups.


Adele Madin, Director of Operations with ECCH, said: “This new contract gives us a golden opportunity to build on our strong foundations and deliver improved, joined-up services which will make a real difference to the health of local people.

“We have listened to our staff, patients and stakeholders and used their feedback to develop new services which will meet people’s needs and enable them to access high quality care closer to home. Our focus throughout the duration of the contract will be on keeping our patients at the heart of everything we do and working effectively with our partners so that we can make sure they receive the right treatment from the right professional every time.

“We are really looking forward to rolling out these new services fully over the coming months so that people from across Great Yarmouth and Waveney can benefit from improved outcomes from their care.”

Dr Liam Stevens, CCG chair, said: “We look forward to continuing to work closely with ECCH, our GP partners, the hospital, mental health trust, social care and the voluntary sector to continue improving services for local people as this new contract begins.

“We particularly welcome the launch of several new services, which have been designed to help us address some of our local healthcare priorities. They include the one-stop service for people with diabetes and the specialist palliative care service, which will ensure that patients, their families and the professionals caring for them can receive the right advice and support at what can be a very difficult time.”

Mark Millar, Chief Executive at St Elizabeth Hospice said: “This contract will help ensure that people in Great Yarmouth and Waveney can benefit from specialist palliative care giving them better options about how that care is delivered.  We are looking forward to working with ECCH and expanding hospice services for local people in the future.”

comments powered by Disqus