Conflict Resolution Training

SUMMARY

To describe and explain the factors and solutions for Conflict Resolution in the workplace. The course is designed in accordance with Department of Health guidelines.

COURSE CONTENT

Risk assessment
Signalling non-aggression
Workplace violence
Fight or flight response
Responding to aggression
Triggers and inhibitors
Behaviour cycle
Communication toolbox
Resolving conflict
Managing space and distance
Signs of escalation
Common law and self defence
Providing post incident support

DETAILS

This two hour in-house training session costs £300 plus VAT for anything up to 15 delegates, each delegate thereafter will cost £30 per person plus VAT.

The costs are inclusive of trainer, travel, equipment, certificates, copy of the signed attendance sheet and any handouts.

The course administrator will be responsible for arranging venue and refreshments.

TO BOOK

Please complete a booking form and send to trainingadmin@ecchcic.nhs.uk or enquiries to 01502 445300 / 01502 445315.