Patient and Client First
To define who customers are and to recognise the importance of providing a good service by presenting the right behaviours and using appropriate techniques.
COURSE CONTENT
- Delivering excellent customer care
- The right attitude
- Key elements of communication
- Questioning techniques
- Active listening
- Professional telephone techniques
- Assertiveness
- Handling challenging situations and complaints
COURSE FEES AND CLASS SIZE
Cost per delegate attending course at ECCH: £110
Duration of course: 1 day