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Conflict Resolution



To describe and explain the factors and solutions for Conflict Resolution in the workplace. The course is designed in accordance with Department of Health guidelines.


  • Risk assessment
  • Signalling non-aggression
  • Workplace violence
  • Fight or flight response
  • Responding to aggression
  • Triggers and inhibitors
  • Behaviour cycle
  • Communication toolbox
  • Resolving conflict
  • Managing space and distance
  • Signs of escalation
  • Common law and self defence
  • Providing post incident support



This two hour in-house training session costs £300 plus VAT for anything up to 15 delegates, each delegate thereafter will cost £30 per person plus VAT.

The costs are inclusive of trainer, travel, equipment, certificates, copy of the signed attendance sheet and any handouts.

The course administrator will be responsible for arranging venue and refreshments.



Please complete a booking form and send to or enquiries to 01502 445300 / 01502 445315.