Coronavirus/ Covid-19 information
The NHS has put in place measures to ensure the safety of all patients and NHS staff during the coronavirus pandemic.
At this present time we are cancelling some routine appointments and visits with a focus on protecting those who are most vulnerable in our communities. We apologise if we cannot currently meet your expectations and sincerely thank you for your patience and support at this difficult time.
When calling our East Coast Community Access (ECCA) line 01493 809977, you will be asked:
• Do you or anyone in your household have Coronavirus?
• Do you have a new continuous cough?
• Do you have a high temperature?
• Does anyone in your household have a new, continuous cough or a high temperature
If you have these symptoms please do not go to a clinic, GP surgery or hospital. NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do. For the latest information and advice, visit here
If you have a home visit booked, you may be called 24 hours in advance by an ECCH staff member to ask whether you are showing any of the above symptoms. Staff will ask again directly before entering your home.
You may also be asked about possible symptoms during telephone consultations so we can assess your wellbeing.
Find the latest information on ECCH services that may currently be operating differently as we seek to protect our communities from the coronavirus:
Falls Prevention Service
North Norfolk Musculoskeletal Network
Healthwatch Norfolk and Healthwatch Suffolk are asking people to share their experience of accessing health and social care services during the pandemic by completing a short survey.
Whether you have had a positive or negative experience since the COVID-19 outbreak, it is important that you share your thoughts so that providers know what is working well and what could be improved.
Please complete the survey for the area in which you live: