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Coronavirus/ Covid-19 information


Please note: a face covering must be worn when attending any ECCH outpatient clinic or appointment. These may be homemade.

The NHS has put in place measures to ensure the safety of all patients and NHS staff during the coronavirus pandemic.

At this present time we are cancelling some routine appointments and visits with a focus on protecting those who are most vulnerable in our communities. We apologise if we cannot currently meet your expectations and sincerely thank you for your patience and support at this difficult time.

When calling our East Coast Community Access (ECCA) line 01493 809977, you will be asked:

• Do you or anyone in your household have Coronavirus?
• Do you have a new continuous cough?
• Do you have a high temperature?
• Does anyone in your household have a new, continuous cough or a high temperature

If you have these symptoms please do not go to a clinic, GP surgery or hospital. NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do. For the latest information and advice, visit here

If you have a home visit booked, you may be called 24 hours in advance by an ECCH staff member to ask whether you are showing any of the above symptoms. Staff will ask again directly before entering your home.


You may also be asked about possible symptoms during telephone consultations so we can assess your wellbeing.



Find the latest information on ECCH services that may currently be operating differently as we seek to protect our communities from the coronavirus:

Please note: a face covering must be worn when attending any ECCH outpatient clinic or appointment. These may be homemade.

Adults Speech and Language Therapy

Beccles Hospital Inpatients

Children's Speech and Language therapy

Community Matrons

Continence and Lower Urinary tract service

Diabetes Service

Dietetics Service

District Nursing Service

Early Supported Discharge (Stroke)

Falls Prevention Service

Heart Failure and Cardiac Rehabilitation

Looked After Children Service

ME/ CFS Service

Integrated Community Neurology Team

North Norfolk Musculoskeletal Network

Occupational Therapy Service

Phlebotomy Service

MSK Physiotherapy

Podiatry Service

Reactive Care Team

Smokefree Norfolk

Specialist Palliative Care Services

Stoma Care

TB Nursing Service

Wheelchair Service

Healthwatch Suffolk are asking people to share their experience of accessing health and social care services during the pandemic by completing a short survey.

Whether you have had a positive or negative experience since the COVID-19 outbreak, it is important that you share your thoughts so that providers know what is working well and what could be improved.


Healthwatch Suffolk survey

You can find the results of a similar survey by Healthwatch Norfolk here:



What to do when someone dies during the COVID-19 Pandemic


You may find this guidance useful if you have lost someone during the COVID-19 pandemic.

The information is applicable to both COVID-19 deaths and deaths from other causes.

This guidance, for those living in England, complements the information 
‘What to do when someone dies’.