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Coronavirus/ Covid-19 information


We are providing all patients of ECCH services with a free medical grade face mask* when they attend an appointment with us. For further details please see below.

The NHS has put in place measures to ensure the safety of all patients and NHS staff during the coronavirus pandemic.

At this present time we are cancelling some routine appointments and visits with a focus on protecting those who are most vulnerable in our communities. We apologise if we cannot currently meet your expectations and sincerely thank you for your patience and support at this difficult time.

When calling our East Coast Community Access (ECCA) line 01493 809977, you will be asked:

• Do you or anyone in your household have Coronavirus?
• Do you have a new continuous cough?
• Do you have a high temperature?
• Does anyone in your household have a new, continuous cough or a high temperature

If you have these symptoms please do not go to a clinic, GP surgery or hospital. NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do. For the latest information and advice, visit here

If you have a home visit booked, you may be called 24 hours in advance by an ECCH staff member to ask whether you are showing any of the above symptoms. Staff will ask again directly before entering your home.
We are providing all patients of ECCH services with a free medical grade face mask* when they attend an appointment with us.
We kindly request that patients enter the buildings wearing their own face covering until they are issued with a medical grade mask, which must then be worn for the duration of their appointment. Please note any face coverings or masks must cover your nose and mouth.
Our decision to do this is over and above current national guidance, providing increased safety and protection for patients and staff from the spread of Covid-19. 
If you have any questions or concerns, please raise these with our receptionist or the clinician at your appointment, who will be able to assist you further.
ECCH will be providing waste bins for you to safely dispose of your mask.
We really do appreciate all of our patients’ efforts to support us in the changes we have made to our services so far, and thank you in advance for your understanding and cooperation with our decision to provide a free mask on attendance.

*We recognise that some patients may be unable to wear a face covering or mask due to physical or mental illness, or disability and we continue to maintain other infection prevention and control measures, such as Hands, Face Space, to provide our services in the safest COVID SECURE way possible.

Post-COVID Syndrome (Long COVID)
For some people the effects of coronavirus can last for weeks or months. This has been known as Post-COVID Syndrome or Long COVID.

If you think you have Post-COVID Syndrome please speak to your GP who can refer you to a Post-COVID clinic. Information and a referral form for GPs are available here: 

Knowledge Anglia - Post COVID Syndrome

Once referred, patients will be contacted by phone and fully assessed before onward referral to the appropriate service.
Healthwatch Suffolk are asking people to share their experience of accessing health and social care services during the pandemic by completing a short survey.

Whether you have had a positive or negative experience since the COVID-19 outbreak, it is important that you share your thoughts so that providers know what is working well and what could be improved.


Healthwatch Suffolk survey

You can find the results of a similar survey by Healthwatch Norfolk here:



What to do when someone dies during the COVID-19 Pandemic


You may find this guidance useful if you have lost someone during the COVID-19 pandemic.

The information is applicable to both COVID-19 deaths and deaths from other causes.

This guidance, for those living in England, complements the information 
‘What to do when someone dies’.