The NHS is accountable for delivering safe, high quality care to patients. This duty is underpinned by the NHS Constitution that all providers of NHS services are legally obliged to take account of quality. This means that all care provided must be safe and effective which, in turn, will result in a positive patient experience.

Some patients may be unable to defend their rights and protect themselves from abuse, neglect or harm. These patients may be the most vulnerable and have the greatest dependency on services but be unable to hold those services to account for the quality of care delivered. The NHS has a clear responsibility to ensure that those patients receive high quality care and that their human and civil rights are upheld – including the right to be safe. 

The Government has issued the document What to do if you’re worried a child is being abused for anyone whose work brings them into contact with children and families, including those who work in early years, social care, health, education (including schools), the police and adult services.

You can also view ECCH's Safeguarding Children Policy and Safeguarding Adult Policy.

For advice and support contact the Multi-Agency Safeguarding (MASH) Hubs for your area. They are teams of professionals from a range of agencies brought together to ensure all safeguarding concerns are dealt with in the most effective way.

Suffolk Multi Agency Safeguarding Hub

For more information on the Suffolk MASH visit

Suffolk MASH Professional Consultation Line: 0345 6061499

The MASH Professional Consultation Line is for practitioners to gain advice and guidance on all safeguarding issues. The MASH will offer the most appropriate and effective way of providing or obtaining help and support for a child or adult that may be at risk of abuse or neglect.

Norfolk Multi Agency Safeguarding Hub 

Tel: 0344 800 8020

If you are worried that a child, young person or adult is at risk of abuse, harm or neglect, please contact:

Norfolk: Care Connect: 0344 800 8020

Suffolk: Customer First: 0808 800 4005

Every Local Authority has a Local Safeguarding Children Board in place to make sure that children are protected from harm and that their welfare is promoted. The Norfolk Safeguarding Children Board and Suffolk Safeguarding Children Board are independent organisations that make sure people working with children carry out their safeguarding responsibilities as required by the law.

Modern Slavery and Human Trafficking

ECCH fully supports the Government's objectives to eradicate modern slavery and human trafficking and recognises the significant role we play in its prevention. In particular, we are strongly committed to ensuring our supply chains and business activities are free from ethical and labour standards abuses, as set out in our Modern Slavery and Human Trafficking Statement 2017/18.