Designed to describe and explain the factors and solutions for Conflict Resolution in the workplace.
This course describes and explains the factors and solutions for Conflict Resolution in the workplace.
It is designed in accordance with Department of Health guidelines.
This course covers topics such as:
- Risk assessment
- Signalling non-aggression
- Workplace violence
- Fight or flight response
- Responding to aggression
- Triggers and inhibitors
- Behaviour cycle
- Communication toolbox
- Resolving conflict
- Managing space and distance
- Signs of escalation
- Common law and self defence
- Providing post incident support
Course Fees and Class Size
Cost per delegate attending course at ECCH: £40
Duration of course: 3 hours
Cost of in-house course: £450
Maximum number of in-house delegates: 15
Please call us to discuss your requirements or if you are ready to book please complete the appropriate form below: