Conflict Resolution

Designed to describe and explain the factors and solutions for Conflict Resolution in the workplace.

This course describes and explains the factors and solutions for Conflict Resolution in the workplace.

It is designed in accordance with Department of Health guidelines.

Course Content

This course covers topics such as:

  • Risk assessment
  • Signalling non-aggression
  • Workplace violence
  • Fight or flight response
  • Responding to aggression
  • Triggers and inhibitors
  • Behaviour cycle
  • Communication toolbox
  • Resolving conflict
  • Managing space and distance
  • Signs of escalation
  • Common law and self defence
  • Providing post incident support

Course Fees and Class Size

Cost per delegate attending course at ECCH: £40

Duration of course: 3 hours

Cost of in-house course: £450

Maximum number of in-house delegates: 15

Contacts

1 Common Lane North
Beccles
Suffolk
NR34 9BN

Booking forms

Please call us to discuss your requirements or if you are ready to book please complete the appropriate form below:

Booking form for courses held at ECCH

Booking form for courses held at location of your choice